Ridgetop Animal Hospital in Silverdale, WA is seeking a Hospital Manager to join our well-established team.
Ridgetop Animal Hospital is looking for the next dynamic Hospital Manager to continue to make forward progress by their strong example as a servant/leader of this state of the art Medical Facility, which supports its dedicated clientele throughout Northern Kitsap Peninsula. The ideal candidate will understand our significant role in the community and will continue to nurture this responsibility, maintain our stellar reputation and develop our team with qualities of confidence and charisma aimed at empowering the staff members in their roles. The leader we are looking for will also ensure that customer service is a priority and our client satisfaction standards remain the highest in the industry, and will have a business/finance background to support the budgeting and operations for the continued success of this hospital as a trailblazer in the company as a whole. We are determined to find the right combination of a positive cultural fit and the business and/or finance background to support the budgeting and operations for the continued success of this hospital as a trailblazer in the company as a whole.As a valued employee of NVA you will enjoy perks of the role including, but not limited to: flexible scheduling, gym membership at the local YMCA, Pet health-care discounts, 401k program and CE allowances and an engaging and FUN work environment. If you are a high level administrator with stellar leadership qualities, we look forward to hearing from you!
More information at www.ridgetopah.com
About the Hospital:
We are an AAHA accredited practice that strives to provide the best service to our clients balanced with the best care for our patients. With service to our client in mind, our team has been working hard to attain our FEAR FREE certification, and we are nearly there.We promote professional development by encouraging strong working relationships between all staff members. We are an 8 DVM practice with over 25 support staffers where Associates are encouraged to follow their areas of interest with continuing education and management support.
6 exam rooms
Paper light practice with over 20 separate computer workstations
Surgical and therapeutic laser
Rigid and flexible endoscopy
Equipped to contend with most orthopedic conditions and have developed as strong local reputation in performing TPLO procedures
Two separate treatment areas as well as a separate surgery suite and dental procedure areas.
About Silverdale, WA
Silverdale offers scenic trails, award winning breweries, and easy beach access. Beautiful views of Dyes Inlet, Mt. Rainier and the Olympic Mountains. There are many great shops, malls and movie theater complexes. Old Town Silverdale boasts historic buildings and Silverdale Waterfront Park, one of the most popular parks in the region and a favorite thanks to all of the family and pet friendly amenities. Kitsap County is a great place to live with affordable housing and a close proximity to Seattle.
ABOUT OUR COMPANY
National Veterinary Associates (NVA) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 370 companion animal veterinary hospitals and was founded in 1996 by Stanley Creighton, DVM with an emphasis on supporting local medical standards as established by individual hospitals and practitioners. We believe that veterinary medicine is best practiced when veterinarians craft their own hospital and community specific strategies for high quality patient care and client services.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor?s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.